Faqs

We are a premium all-inclusive service. We deliver the vehicle to you anywhere, at your hotel, the airport, in the city, on the beach, wherever. And all our rates include full insurance coverage with fixed deductible, free unlimited mileage, 2 additional drivers, roadside assistance, 24/7 customer service, child seats.

We offer a personalized service, we deliver the vehicle to you wherever you are without having to wait in line. We previously coordinate the delivery time depending on your needs and what you have booked.

Sure, all our vehicles include a full cover insurance so you don't have to worry or pay different types of cover or hidden charges or surprises like traditional rent a cars.

Yes, we offer professional chauffeur and private shuttle services to ensure your comfort and convenience during your trip.

We offer a wide range of vehicles, including premium SUVs, luxury sedans, and vans to suit your needs.

A “guarantee deposit” will be required at the time of vehicle pick up. This amount is additional to the rental cost you pay online. This deposit is processed as a hold in the client’s credit card, not a direct charge or purchase.

Of course, we will always be available to help you with any need 24/7.

We don't charge any fee for adding extra drivers. But all additional drivers must meet the same requirements as the primary driver and must be registered before the time the vehicle is delivered.

You can make a reservation through our website or by calling our customer service. We will help you plan your vacation right away!!

Cancellations made 48 hours before the rental date are free of charge. For cancellations made less than 48 hours before, a fee may apply.

Our standard fuel policy is full-to-full. You will receive the car with a full tank of gas and are expected to return it with a full tank. Otherwise, refueling charges will apply. If you prefer, we offer you the option during the reservation that we can refuel for you when you return the car for a fixed cost.

Renters and drivers must be between 25-75 years old. Renters and drivers must hold a driver’s license for a minimum of 1 year before attempting to rent with us. 

Unless the chauffeur service is included in the reservation or is a Shuttle service, prior planning that you want to leave the country to take a tour to Nicaragua or Panama, our cars cannot be driven outside the borders of Costa Rica by the client.

You can find more information about our policies on our terms and conditions page. If you have any further questions, please contact us and we will be happy to answer and help you with whatever you need.

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