TERMS AND CONDITIONS (RENTAL AGREEMENT)

OUR FULL COVER INSURANCE (FCI) POLICY

It covers 100% the rental car and damages to third parties in case of collision, damage, loss or total theft. This coverage protects you in 100% total theft, partial theft, damaged tires (change of the tire is not included), rims, windshields and windows, towing and rescue. It means that financial liability in case of accident, theft, vandalism, is reduced to maximum the rental deposit amount of USD$950 depending on the damage. The client must comply with all procedures and guidelines in the rental agreement.

IN CASE OF ACCIDENT OR DAMAGE REPORT, NON-SUBMISSION OF THE TRAFFIC TICKET, CORRESPONDING STATEMENT AND INSURANCE COMPANY REPORT TO OUR OFFICES AS WELL AS NOT CALLING US IMMEDIATELY WITH YOUR REPORT, INVALIDATES THE EFFECTIVENESS OF ANY COVERAGE.

All coverages apply whenever the car is used under the terms and conditions of the rental agreement.

Additional coverage purchased on third party websites or sources may be not accepted as liability release.

EXCLUDED RISKS IN COVERAGE

1 – Damages caused from the poor condition of the public or private roads, or damages resulting from obstacles (whatever they are) that cause damages in the undercarriage of the vehicle, or damages caused from the negligent use of the vehicle.

2 – Damages caused to the vehicle resulting from the interaction with rivers, beaches, estuaries, etc.

3 – Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits. Charges apply according to damages or loss and appraisal.

4 – Smoking is not allowed inside the car, according to Legislative Decree No. 9028.

5 – A $50 penalty applies in case an unauthorized driver returns the car.

6 – Fee of up to $250 applies in case of severe maintenance and cleaning process needed.

7 – A one day charge applies in case of delay of return the car by the customer’s own responsibility if we have to reschedule the delivery or collect the car for a later date or hour.

GUARANTEE DEPOSIT

A “guarantee deposit” will be required at the time of rental. This amount is additional to the rental cost. The release of this deposit is subject to the credit card bank’s policies and turnaround time. This deposit is processed as a hold in the client’s credit card, not a direct charge or purchase; therefore, once it has been released it will not be reflected in credit card as a reverse charge but instead show the amount credited back to the card’s credit amount limit.

ADDITIONAL DRIVERS

All additional authorized drivers are required to qualify to drive the vehicle. To qualify, all additional drivers, including spouses, need to meet our minimum age requirements of 25 years and have a valid driver’s license. A total of 2 additional drivers may be allowed per contract.

DRIVERS AGE

Renters and drivers must be between 25-75 years old. Renters and drivers must hold a driver’s license for a minimum of 1 year before attempting to rent with us.

ROADSIDE ASSISTANCE

Delivery of key services (lost or locked in car), jump starts and gas service in case you run out of gas will be provided at no cost. Flat tires are not covered by this service. Key replacement charge applies according to car category. In case of mechanical failure, assistance will be provided from 6:00 through 22:00, seven days a week.

FUEL

Fuel options for the cars:

• Prepay the fuel: Purchase the fuel tank at the time of rental and you can return it any level (No refund will be given for unused fuel).
• We fuel: Return the car with the gas at any level. We will refuel for you and the price includes fuel cost and refueling service combined.
• You fuel: You fuel prior to return. On return, make sure fuel is at the same level you started with to avoid extra fees.

Unused fuel will not be reimbursed under any circumstances.

CROSS BORDER POLICY

Our cars cannot be driven outside the borders of Costa Rica. The car must be driven on authorized public roads. Driving in rivers, lagoons or beaches is considered a violation of the rental agreement and invalidates any coverage.

EARLY RETURNS

On early returns where the total rental days are reduced, a $150 penalty only applies when refunding the unused days. For refund request to be processed, analysis and approval of the case has to be done by Go Luxury Costa Rica. The reasons we would consider justifiable to process a refund request are the following: medical/death emergencies or situations.
Each situation below lists the type of documentation needed to support it and the scope of the situation (who does it apply to?).
Situations:
1. Medical emergency and/or health problems. Documentation requested: Epicrisis or official medical report or official medical tests/exams.
2. Death. Documentation requested: Death certificate.

Scope:
1. Applies to family members with first degree of consanguinity.
2. Applies to Rental Agreement holder and people in the rental party.

PAYMENT POLICY

Reservations made through this website will be charged immediately as conclude the reservation process, for the amount of total reservation days and other services and any applicable taxes.
Cancellations received within 72 hours or less before the rental period, are subject to payment for the total amount of the rent, as well as the total rent will be charged if the client does not show up at the time and date on which he made his reservation (no show).

OTHER CONDITIONS

The renter must comply with the following conditions:
1 – Driver cannot drive under the influence of alcohol or drugs.
2 – No smoking inside of the vehicle according to Law 9028.
3 – Take care of the vehicle, be aware of the fuel level, lubricants and general condition of the car.
4 – Comply with traffic laws and legal provisions.
5 – No cross border policy allowed.
6 – Valid and in force driver’s license and ID, vehicle’s documents and copy of the rental agreement.
7 – Be liable to pay sanctions imposed due to traffic or municipal law violations.
8 – No coverage applies when automobile is driven by an unauthorized driver.
9 – IN CASE OF AN ACCIDENT OR DAMAGE: Do not move the vehicle from the site of the incident. Call us immediately to report the accident or damage. Request help by calling the traffic police or the ambulance (911). You must wait for the traffic police to issue the corresponding traffic ticket and for the insurance company inspector to issue the accident report. You have 5 business days to render your statement at the specified location stated in the traffic ticket.
If the accident or damage takes place at a rural area, the client must render the corresponding statement at the Judicial or Police authority closest to the accident site and submit all documentation provided (statement report) to our office.
Try not to leave the car unattended and wait for assistance. Do not give the car keys to third parties or strangers.
Try to take photographs of the accident or damage whenever possible.
Do not allow unauthorized tow trucks to take the car. It is mandatory to submit the traffic ticket, corresponding statement and insurance company report to us.

In case of accident or damage, the customer must immediately notify our office and make a report regardless of the damage.
Non-submission of the corresponding paperwork invalidates the effectiveness of any coverage protection.

10 – No coverage applies when the main driver or the authorized driver(s) drives under the influence of alcohol, causing damages, injuries or death to him/herself or others.

11 - Regarding traffic fines and in the specific case when the license plates are removed due to bad parking or law violations, client is responsible for all charges (administrative fee, penalties that apply and loss of use). The tickets should be reported at the end of the rental period. Otherwise, the client accept the amount of the fine, interests and also an administrative fees of $50.00 for unreported fines and/or late payments to be charged.